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Why is my video/webcam not working in Zoom meetings? – Troubleshooting problems with your webcam in Zoom

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Why doesnt my computer camera work on zoom. My camera will not work on Zoom.

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Start a Share Screen meeting.
 
 

 

What equipment do you need to Zoom?: Learning with Zoom and Canvas.

 

After updating, restart the computer, and then try using your software again. If the problem persists, continue using these steps to install a generic Windows USB video driver.

If a webcam driver is not available from HP or you cannot access the Internet, continue using these steps to install a generic Windows USB Video driver.

If there is no imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document. If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam or Microsoft USB Video Device driver.

Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps. Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.

Make a note of the existing name of the webcam driver Example: HP Webcam , as it might change after the update. Hope this helps! Keep me posted for further assistance. Didn’t find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Need Windows 11 help? I wish you a nice day Sidney.

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Siam G. In reply to Sidney S’s post on March 25, Hi, It doesnt work by just changing the settings on my laptop nor the ones on my chrome browser. In reply to BillStrickland’s post on May 5, Video works when I test it in zoom settings. You can always check your current speeds with a quick internet speed test. If the speeds are undesirable, repeat Solution 1. Also, you can check out our tips on how to increase internet speed.

To access these options, click the cog icon Settings on the main screen of the Zoom desktop app, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu. Sharing your screen is an important part of many Zoom calls. Sharing your screen takes up a lot of bandwidth. Use a wired connection, if available, for the best performance. Your meeting will then start with only audio, freeing up bandwidth.

Your video will not be automatically turned on. When sharing your screen, the viewer can request remote control to help you troubleshoot or explain a process more clearly. This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen. Chances are, the sharer host is not agreeing to the request for remote control.

A notification will pop up on their screen, and they must choose Allow to enable remote control. The sharer host may be interrupting the process. Technically, the person sharing their screen can stop the remote control at any time by clicking their mouse. Always leave the host computer alone while the viewer client assumes remote control. You could be on the wrong device. Another common problem is not being able to receive email messages from Zoom.

This can include notifications and activation emails. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Paloma Bianchini Independent Advisor. Hello, how are you?

Welcome to the Microsoft community! My name is Paloma B. I understand that your webcam is causing problems with the zoom. What version of zoom are you using? What is your webcam model?